Refund Policy
Cancellations, date changes, and compensation.
This policy is part of Hadirmu's Terms and Conditions. We offer a free trial so you can make sure Hadirmu is right for you before you buy.
Version 1.0 · Effective 23 October 2026
Operated by Fendi Suhendra, sole proprietorship, Jakarta.
Refund policy
- Cancel 30+ days before
- 10% refunded
- Cancel within 30 days
- No refund
- Date change, no photos yet
- 10% fee, min. Rp100,000
- Failure in Hadirmu's system
- Voucher or money back
- Venue signal, guest phone or browser
- Not covered
Free trial · 5 guests · 20 shots · 30 days
Try it free
Try it before the big day.
Hadirmu offers a free trial for 5 Guests with 20 shots each, and photos are kept for 30 days. We recommend trying it before buying a Package.
01Try before you buy
Hadirmu offers a free trial for 5 Guests with 20 shots each, and photos are kept for 30 days. We recommend trying it before buying a Package.
02Cancellations
You can cancel by email at least 30 days before the Event date, as long as no Guest has taken a photo at that Event. We refund 10% of the Package price you paid.
Refunds are transferred to the bank account you provide, within 14 working days after we approve the cancellation.
Cancellations made less than 30 days before the Event date, including when the Event is cancelled or you change your mind, aren't refunded. Instead, the Event can be moved to another date under the terms below.
03Changing the date
An Event can be moved to another date as long as no Guest has taken a photo at that Event.
Each date change costs 10% of the Package price, with a minimum of Rp100,000.
Request it by email with the Event name and the new date. The change takes effect once the fee is paid.
04Failures in Hadirmu's system
If, during an Event, a failure in Hadirmu's system stops Guests from shooting or stops photos from being saved, you can choose one form of compensation: a voucher for one Event with the same Package, or a refund of that Event's Package price.
Failures are checked against Hadirmu's system records. The voucher is valid for 12 months from issue, can be transferred to someone else, and can't be exchanged for cash.
This compensation covers that failure, up to the value of the Package for that Event.
05What doesn't count as a failure in Hadirmu's system
The internet connection or signal at the venue.
Guests' devices, browsers, or phone settings, including denied camera permission.
QR placement, announcements, or Gallery settings chosen by the Host.
Photos not downloaded before the 30-day retention period ends.
Force majeure, as set out in the Terms and Conditions.
06How to make a request
Email hello@hadirmu.id within 3 × 24 hours after the Event ends. Include the Event name, the date, and a short description of the issue.
We'll review it and reply within 7 working days. If the request is approved, we'll send the voucher by email or WhatsApp, or refund the payment to the bank account you provide.
07Consumer rights
This policy doesn't reduce any rights guaranteed by consumer protection law.